All products are protected against manufacturing defects for a period of one year from the day of purchase. This includes any faults in the construction, setting, or materials of the piece due to workmanship errors. Note that the warranty coverage does not apply if the item has been damaged due to miuse, abuse, or neglect, including but not limited to exposure to harsh chemicals (eg., pool chemicals, bleach, and abrasives), improper storage, or physical impact.

Watches have a two (2) to five (5) year limited warranty
from manufacture defect dependent on the watch brand in question.
Contact us to learn more.

Malo Tungsten Bands have a lifetime warranty from manufacturer defect under normal wear.
Signs of abuse or misuse will void the warranty. Contact us to learn more.

Congratulations on your diamond purchase! Any diamond ring, bracelet, necklace, or earrings purchased after May 30, 2025 are protected under our GNM Lifetime Diamond Warranty, exclusively for the original purchaser or recipient.

What’s Covered: This limited warranty covers diamond rings, diamond earrings, diamond bracelets, diamond necklaces and diamond pendants purchased at GNM Fine Jewellers*. GNM Fine Jewellers warranties that your diamond will be covered under normal use if chipped, broken, or lost from it's original setting. The labour of setting the stone and re-tipping the claws will be covered under the terms of this warranty, any additional repairs needed, including but not limited to prong replacement and repairs to the setting, will be at your expense. This coverage is extended for as long as you, or the person receiving the jewellery, own the jewellery.

How To Maintain Coverage: To keep your GNM Fine Jewellers Diamond Warranty valid, you need to bring your diamond piece, along with your inspection record, in every six (6) months to have it cleaned and inspected. Cleaning and inspections are provided to you free of charge. Any repairs that must be made to maintain the structure of the piece are at your expense and failure to complete recommended repairs will void this limited warranty. If you are not able to bring your diamond jewellery in-store for inspection, you can mail the piece, along with the inspection record and original receipt, to GNM, 375 Main Street, Steinbach, MB, R5G 1Z4. Cost of mailing to the store, as well as insurance for loss, is your responsibility. GNM Fine Jewellers will cover the cost of mailing your diamond piece back to you after inspection.

How to make a claim: Bring the piece that is covered, along with all up to date inspection records and original receipts, to GNM Fine Jewellers Ltd. We will replace the diamond with one of similar value and quality at no cost to you. If you are not able to bring your diamond piece in-person, you can mail it, along with the up to date inspection record and original receipt, to GNM, 375 Main Street, Steinbach, MB, R5G 1Z4. Cost of mailing to the store, as well as insurance for loss, is your responsibility. GNM Fine Jewellers will cover the cost of mailing your diamond piece back to you after repairs are complete.

Please note: This warranty does not cover theft, mysterious disappearance, or loss of the entire item. In the event of diamond loss, GNM Fine Jewellers will replace your diamond with another of equal value to a maximum of $5000. Any repairs and/or maintenance performed by any other jeweller not expressly authorized by GNM Fine Jewellers, will void this limited warranty. Use of the jewellery in a way that is not intended may affect your coverage against diamond loss.

*Clearance items will not include the GNM Lifetime Diamond Warranty

To preserve the beauty and longevity of your jewellery, we recommend following these simple care practices:

• Remove jewellery before physical activity. Rings, bracelets, and chains should be taken off before engaging in heavy lifting, gardening, or using tools, as pressure and impact can damage settings and metal.
• Avoid contact with harsh chemicals. Household cleaners, chlorine, and beauty products like hairspray, lotions, and perfumes can dull finishes, weaken prongs, and cause discoloration.
• Never wear jewellery while swimming or in hot tubs. Chlorine and saltwater can corrode metals and loosen settings.
• Put jewellery on last. Lotions, hair products and perfumes can be damaging to jewellery.
• Have your jewellery inspected and professionally cleaned every 6 months. This helps identify wear or damage early, ensuring clasps, prongs, and settings are secure. At GNM Fine Jewellers, complimentary inspections and cleanings are always available, even when the jewellery was not purchased here.

1. Limited Daily Wear: Avoid wearing your gold-plated jewellery constantly. Continuous exposure to oils, sweat, and friction can lead to premature tarnishing and wear.
2. Remove Before Swimming or Hot Tubbing: Chlorine and saltwater can be harmful to plated gold jewellery, causing it to tarnish and lose its shine. Always take off your jewellery before swimming or using a hot tub.
3. Avoid Contact with Chemicals: Harsh chemicals found in household cleaners, perfumes, hairsprays, and cosmetics can damage the plating and gemstones on your jewellery. Remove your jewellery before using these products. Last thing on, First thing off.
4. Store Properly: When not in use, store your plated gold jewellery in a cool, dry place away from direct sunlight. Use individual jewellery pouches or soft-lined jewellery boxes to prevent scratches and tangling.
5. Clean with Gentle Detergent: To clean your plated gold jewellery, prepare a mild soapy solution using warm water and a gentle dishwashing detergent. Make sure the water is not too hot.
6. Soak and Gently Scrub: Place your jewellery in the soapy water and let it soak for a few minutes to loosen any dirt or residue. Then, use a soft-bristle toothbrush or a soft, lint-free cloth to gently scrub the jewellery, paying extra attention to intricate details or crevices.
7. Rinse Thoroughly: After cleaning, rinse the jewellery under lukewarm running water to remove any soap residue.
8. Pat Dry: Gently pat your jewellery dry with a clean, soft cloth. Avoid using paper towels or tissues, as they can leave tiny fibers on the jewellery.
9. Polish if Necessary: If your plated gold jewellery still appears dull or tarnished after cleaning, you can use a specialized jewellery polishing cloth to gently buff it back to its original shine. Be cautious not to over-polish, as this can wear down the plating.
10. Regular Inspection: Periodically inspect your plated gold jewellery for signs of wear, loose stones, or other damage. Address any issues promptly by taking your jewellery to a professional jeweller for repair.

1. Soft Approach: Handle your pearl jewellery with a gentle touch. Pearls are delicate and can be easily scratched or damaged.
2. Keep Away from Chemicals: Avoid exposing your pearls to harsh chemicals found in household cleaning products, perfumes, hairsprays, and cosmetics. These chemicals can dull the pearl's surface.
3. Remove Before Swimming or Hot Tubbing: Chlorine and saltwater can harm the luster and structure of pearls. Always take off your pearl jewellery before swimming or using a hot tub.
4. Avoid Direct Sunlight: Store your pearl jewellery away from direct sunlight when not in use. Prolonged exposure to sunlight can cause the pearls to fade or become discolored.
5. Wipe After Wear: After wearing your pearl jewellery, gently wipe each pearl with a soft, clean cloth to remove any sweat or oils. This helps prevent the buildup of grime and maintains their shine.
6. Restring When Necessary: If you notice that the silk thread holding your pearl necklace or bracelet has become stretched or worn, it's time to restring it. Professional jewellers can restring your pearls to ensure their security.
7. Avoid Water and Heat: Pearls are organic gems that can be affected by water and heat. Avoid immersing them in water or exposing them to extreme heat, such as hot showers or direct heat sources like hairdryers.
8. Store Separately: When storing your pearl jewellery, keep them separate from other jewellery items to prevent scratches. Use a soft pouch or a jewellery box with individual compartments.
9. Periodic Cleaning: Occasionally, clean your pearls with a soft, damp cloth. Use a mild soapy solution made with lukewarm water and a small amount of gentle detergent if necessary. Rinse thoroughly and pat dry with a clean, soft cloth.
10. Professional Cleaning: If your pearls require more thorough cleaning or if they have become discolored, consult a professional jeweller experienced in handling pearls for a deep cleaning and restoration.
11. Wear with Love: Enjoy wearing your pearl jewellery regularly. The natural oils from your skin can help maintain their luster. Pearls are happiest when they are worn and loved.